Sex Talk With Sylvs CIC respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information may be collected, used, stored and protected when you visit this website, contact us, purchase a product or enquire about or use our services.

Sex Talk With Sylvs CIC is registered with the Information Commissioner's Office (ICO) and processes personal information in accordance with applicable UK data protection law.

Information We Collect

Depending on how you interact with us, we may collect information including:

Your name, age, email address, telephone number and other contact details.

Information you provide when completing a contact form, booking a discovery call or enquiring about therapy, workshops or other services.

Information required to process purchases made through the website.

Technical information relating to your use of the website such as your IP address, browser information and cookies.

Where you become a therapy client, additional information relevant to your therapeutic work may be collected. Due to the nature of psychosexual and relationship therapy, this may include sensitive personal information relating to your physical or mental health, relationships, sex life or sexual orientation.

Where relevant to your therapeutic work and safety, information such as GP or other healthcare details may also be collected.

How We Use Your Information

Your information may be used to:

Respond to enquiries and communicate with you.

Arrange discovery calls, appointments and therapy services.

Provide services you have requested.

Process purchases and provide access to digital products.

Maintain appropriate clinical and administrative records.

Support the safe and appropriate provision of therapy.

Meet professional, safeguarding, regulatory and legal obligations.

Operate, maintain and improve the website.

We will only use personal information where there is an appropriate lawful basis for doing so.

Therapy, Confidentiality and Clinical Information

Information shared within therapy is treated confidentially.

There are limited circumstances where confidentiality may need to be broken, including where there is a serious risk of harm to you or another person or where disclosure is required by law. Where appropriate and possible, this would be discussed with you beforehand.

Clinical work may be discussed confidentially within professional supervision in accordance with professional and ethical requirements.

Therapy clients receive a separate Confidential Therapy Agreement which explains confidentiality, its limitations and the arrangements relating to therapeutic work in more detail.

Sharing Your Information

We do not sell your personal information.

Information may be shared with trusted service providers where necessary to operate the website, process payments, manage bookings or provide services.

Information may also be disclosed where required by law, for safeguarding purposes or where necessary to protect you or another person from serious harm.

Clinical information may be discussed within professional supervision in accordance with professional and ethical requirements.

Purchases and Digital Products

Where you purchase an ebook or other digital product, information necessary to process your order and provide your purchase may be collected and processed.

Payment information may be processed by the relevant payment provider. Sex Talk With Sylvs CIC does not necessarily receive or retain your full payment card details.

Cookies and Website Information

This website may use cookies and similar technologies to operate correctly, understand how visitors use the website and improve the user experience.

Where required, you will be given options regarding the use of non-essential cookies.

Data Storage and Security

Reasonable measures are taken to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

Electronic records containing sensitive information are protected using appropriate security measures. Access to clinical information is limited to those who have a legitimate professional or legal reason to access it.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Data Retention

Personal information will only be retained for as long as reasonably necessary for the purpose for which it was collected and to meet applicable professional, regulatory, insurance, safeguarding or legal requirements.

Clinical records may be subject to separate retention requirements which are explained to therapy clients where applicable.

When information is no longer required, it will be securely deleted or disposed of where appropriate.

Your Rights

Under UK data protection law, depending on the circumstances, you may have rights relating to your personal information. These may include the right to:

Request access to personal information held about you.

Request that inaccurate information is corrected.

Request deletion of your personal information in certain circumstances.

Request that processing of your information is restricted.

Object to certain uses of your personal information.

Request a copy of certain information in a portable format where applicable.

If you wish to exercise any of these rights, please contact Sex Talk With Sylvs CIC using the contact details below.

You also have the right to raise a concern or make a complaint to the Information Commissioner's Office if you are unhappy with how your personal information has been handled.

Third Party Services

This website may use third party services for functions such as website hosting, bookings, payments or analytics.

These providers may process information on our behalf or in accordance with their own privacy policies and applicable data protection requirements.

Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes to our services, website practices or legal, professional and regulatory requirements.

Contact

If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your personal information has been handled, please contact:

Sex Talk With Sylvs CIC

Company No. 16526290

ICO Registered

Email: [email protected]